Brightwater appreciates feedback from our residents, clients, relatives and friends. Whether positive or negative your comments are a valuable tool to help us continue to provide the highest quality services.
If there is anything you would like to tell us there are several ways in which you can do so:
- Speak directly with the staff or Care Manager at your site
- Fill out the online feedback form
Alternatively
Seek External Assistance - If you feel you would like to speak to an external body, there are several independent government and advocacy services you can talk to:
Aged Care Complaints Investigation Scheme
Department of Health and Ageing
GPO Box 9848 Perth, WA 6001
Telephone: (08) 9426 0100 Toll-free: 1800 550 552
www.health.wa.gov.au
People with Disabilities
Oasis Lottery House
37 Hampton Road, Nedlands, WA 6009
Telephone: (08) 9386 6477 Toll-free: 1800 193 331
Office of Health Review
Telephone: (08) 9323 0600
Toll-free: 1800 813 583
www.healthreview.wa.gov.au
Advocare (Inc)
Unit 1 Byblos House, 190 Abernethy Road, Belmont WA 6104
Telephone: (08) 9479 7566 Toll-free: 1800 655 566
Email: rights@advocare.org.au
Office of the Commissioner for Complaints
The Office of the Commissioner for Complaints is available should a customer or client experience dissatisfaction with the outcome from the investigation by the Complaints Investigation Scheme.
Toll-free: 1800 500 294
